Frequently Asked Questions

General FAQ Guide
1. To use Scanvo, do I need to buy any software and install it on my computers?
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    No. Other than a small set up fee, there is no up-front ownership cost to using Scanvo. You will pay an affordable monthly usage fee for the number of concurrent licenses you choose to utilize and for the amount of storage space you are consuming. The first time you log in, a small software plug-in will install on your computer, enabling you to use Scanvo from that computer.
2. Can I use Scanvo from anywhere?
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    Yes, you can use Scanvo from any Microsoft Windows-based computer with an internet connection. Whether you’re at work, home, in a hotel room or on the beach, you’ll be able to log in and work with your personal or business documents. All you will need to know is your subdomain, user name, and password to be able to log in to your secure site and use Scanvo. If you’d like more users to be able to log in and use Scanvo, you will need to sign up for more licenses. You can add users at any time in the product registration section of the website.
3. Which internet browsers does Scanvo support?
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    Scanvo supports Microsoft Internet Explorer 8.0. To use Scanvo, you may need to temporarily allow downloading of Unsigned ActiveX Controls for this trusted site.
4. How do I set Scanvo as a trusted site and make changes to the ActiveX settings?
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    In the upper right corner of your Internet Explorer screen, you will enter the Tools menu. From there, select Internet Options. Next, select the Security tab, click on the green trusted sites check mark, and then select the sites button. You will now click add to add *.Scanvo.net to your trusted sites, and close. Next, click the Custom level button below, scroll down to the setting for Download unsigned ActiveX controls, and set to enable. Click OK, return to *.Scanvo.net, and login.
5. During the setup/registration process, it’s asking me to choose a subdomain. What’s that mean?
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    The subdomain you choose will become your private section of Scanvo. For example, if you choose ABC as your subdomain, you will later use http://abc.Scanvo.net to log in.
6. When I try to scan a document, or when I select a document to open in Scanvo, nothing happens
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    This is the result of a pop-up blocker being used. The document viewer is an ActiveX pop-up, so if it’s being blocked, Scanvo can’t display your documents. Disable any pop-up blockers and try again. In most cases, once you’ve identified this as the problem, you can set Scanvo as an exception in your pop-up blocker’s properties. Google Toolbar is notorious for this, and in most cases should simply be uninstalled.
7. My Company’s documents are confidential. How secure is Scanvo for scanning and retrieving these documents over the internet.
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    To protect your data, we provide optional 256-bit Secured Socket Layer (SSL) security to upgraded account customers that encrypts the data between the end user and Scanvo. Files are kept private by default, and cannot be indexed by search engines or otherwise found on the web. Scanvo uses proven password and privilege techniques to validate access to all data. Should a user try to access something they are not authorized, they will receive an error. Scanvo also offers user and document audits, giving administrators oversight on usage in their accounts.
8. What kind of scanner do I need to use with Scanvo? Can I use the one I already have? If I don’t have one, where should I get one?
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    You can use virtually any scanner that comes with a TWAIN driver. For high volume scanning, we suggest you use a commercial grade scanner, such as any of Canon’s DR series high speed scanners.
9. Can I set up more than one project?
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    Of course! You can have as many projects as you need. Administrators can add projects through the ‘create project’ option under Admin on the Home page menu bar.
10. How does the security work? Can I keep users out of certain areas, such as payroll records?
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    Yes! As an administrator you can set up as many users as you want, along with customized security settings. The first level of security is set up on a group level. You can set up groups of users with specific privileges to your projects. Additionally, you can set up Document Level Security rules that either allow or deny user access to documents based on a specific value in an index field.
11. My document viewer isn’t displaying all of the pages as thumbnails. How do I turn that on?
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    On your home page, you can set user preferences under the Home menu beneath the Scanvo logo.
12. What is workflow?
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    Scanvo offers a built-in dynamic workflow feature. Using this feature, a user can route documents to users within the system, offering a method for reviews, check-offs, approvals, etc. When a workflow is created and sent to a user, an internal notification is sent via Scanvo’s workflow inbox, as well as an optional external notification via email. For audit purposes, the workflow trail is saved and available for review throughout the life of the document.
13. What type of usage tracking does Scanvo offer?
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    Document and user audits are available to administrators, displaying a complete history of each for research purposes. Wondering who scanned a document in? Run an audit on that document.
14. How can I estimate how much storage space I’m going to use?
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    On average, approximately 20,000 LTR size, average filled pages will fit onto a Gigabyte. To help you size that better, you can assume that an average vertical, 4-drawer file cabinet holds 12,000 – 15,000 pages.
15. How can I minimize the file size of the documents I’m scanning into Scanvo?
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    The size of the file you create is a direct result of the scanner settings you choose when scanning. For example, for standard black and white documents, there’s little reason to scan at a resolution setting any higher than 200 d.p.i. (dots per inch). If you want to scan documents in color or gray scale with higher resolutions, you certainly can, but the result will be larger file sizes. To change scanner settings, you can select the “scan with properties” icon from the scanning screen and the scanner driver window will pop up allowing for changes.
16. What kind of scanner works with Scanvo?
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    Here are a few desktop scanners that we recommend:
17. What is a TWAIN driver?
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    The TWAIN driver is simply the software provided by the scanner manufacturer to operate the scanner (the user interface), and it is also the interface between the graphics program and the scanner hardware. Nearly all scanners come with a TWAIN driver, which makes them compatible with any TWAIN-supporting software. However, not all scanner software is TWAIN-compatible. Scanvo uses the TWAIN driver to operate the menu buttons.
    
    The Twain driver will always have another name too, Microtek calls theirs ScanWizard, Umax has two, VistaScan and MagicScan, and HP has a version called DeskScan and PrecisionScan. The TWAIN driver comes with the scanner, and knows how to operate the brand of scanner hardware that it comes with. Each scanner manufacturer provides their own TWAIN driver for their hardware. Just make sure the software provided is installed and it is working on the Windows PC that you are going to use for Agemni/Scanvo.